About JPond Custom Tile
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A Tile Contractor Built on Accountability and Craftsmanship
JPond Custom Tile is a residential tile installation company based in Tyler, Texas, built around craftsmanship, preparation, and long-term performance. The business was founded by Jason with a clear objective: provide homeowners with tile work that is done correctly the first time, without shortcuts, miscommunication, or disappearing accountability.
Tile is one of the most permanent finishes in a home. When it fails, repairs are disruptive and expensive. JPond Custom Tile exists to prevent those failures by applying proven installation methods, disciplined jobsite practices, and direct installer involvement on every project.
A Hands-On Tile Company, Not a Sales Operation
JPond Custom Tile is intentionally structured as a hands-on trade business. There are no sales representatives, no layered project management, and no outsourced crews rotating through jobs. The installer who meets with you, prices the project, and explains the process is the same professional who completes the work.
This structure eliminates common issues homeowners face with larger contracting operations, including miscommunication, rushed timelines, and inconsistent workmanship. Decisions are made on-site by the person performing the work, allowing problems to be addressed immediately and correctly when conditions are uncovered behind walls or under existing tile.
This direct involvement is a key reason JPond Custom Tile maintains consistent quality across every project.
Built Around Preparation and Correct Installation Methods
Successful tile installations are determined long before the first tile is set. Substrate preparation, moisture control, structural framing, and waterproofing systems all play a critical role in long-term performance. JPond Custom Tile approaches tile work as a system, not a surface-level finish.
Walls are properly prepared and reinforced. Shower pans are built with correct slope and drainage. Niches and benches are framed as part of the structure, not added after the fact. Movement joints, transitions, and sealant placement are handled intentionally to prevent cracking and leaks over time.
This attention to preparation allows the finished tile to perform as designed, not just look good on completion day.
Warranties That Reflect How the Work Is Done
JPond Custom Tile backs its work with a ten-year workmanship warranty and a lifetime no-leak guarantee on shower installations. These warranties are not marketing language. They are made possible because preparation, materials, and installation methods are handled correctly at every stage.
Homeowners are not left searching for answers after completion. The same professional who completed the installation stands behind it.
Serving Tyler, Texas and Surrounding Areas
JPond Custom Tile proudly serves homeowners in Tyler, Texas and surrounding East Texas communities within approximately one hour of Tyler. This focused service area allows for reliable scheduling, hands-on involvement, and consistent quality control across every project.
Whether the work involves a bathroom remodel, kitchen upgrade, fireplace feature, patio installation, or shower repair, the same standards apply regardless of location.
Work With a Tile Contractor Who Takes Responsibility
JPond Custom Tile is built for homeowners who value quality, communication, and long-term reliability. If you are planning a tile project and want direct answers, honest pricing, and workmanship you can trust, an in-home consultation is the best place to start.